Privacy Policy

Privacy Policy of Ventura Boutique Residence

Effective Date: 14 / 10 / 20_25

BBG BORDERLESS BUSINESS GROUP CO., LTD., operating as Ventura Boutique Residence (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (“PDPA”) of Thailand and all relevant regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you stay with us or use our services.

1. Data Controller & Contact Information

Data Controller: BBG BORDERLESS BUSINESS GROUP CO., LTD.

Hotel Name: Ventura Boutique Residence

Hotel Address: 48, 1 Soi Chaloem, Pattaya City, Bang Lamung District, Chon Buri 20150, Thailand

Email: office@ventura-hotels.com

Phone: 061 269 7532



2. Definitions

Personal Data: Any information relating to an identified or identifiable individual.

Sensitive Personal Data: Personal data relating to race, religion, health, biometrics, etc.

Processing: Any activity performed on personal data, such as collection, use, or disclosure.

Data Subject: The individual to whom the personal data belongs (e.g. hotel guest).

3. Personal Data We Collect

Depending on your interaction with us, we may collect the following types of data:

Identity Data: Full name, date of birth, nationality, gender

Contact Data: Address, phone number, email

Official Documents: Passport/ID number and copies (as required by Thai immigration law)

Booking & Transaction Data: Dates of stay, room preferences, payment method, billing details

Service Preferences: Requests, dietary needs, feedback, loyalty preferences

CCTV Images: Collected for security purposes within our premises

Sensitive Data: Only if voluntarily provided (e.g. allergies, health conditions)

4. Purpose of Collecting and Using Data

Your personal data is used for the following purposes:

Purpose    Legal Basis
Processing bookings and managing stays    Contractual necessity
Communicating with you about your reservation    Contractual necessity
Fulfilling legal obligations (e.g. immigration law)    Legal obligation
Providing personalized services (room setup, dietary needs)    Legitimate interest / Consent
Ensuring safety and security (e.g. CCTV)    Legitimate interest / Legal obligation
Marketing promotions and newsletters (if subscribed)    Consent
Responding to inquiries or complaints    Legitimate interest / Legal obligation
5. Disclosure of Personal Data

We may share your data with:

Government authorities (e.g. immigration, police) as required by Thai law

Service providers (e.g. laundry, housekeeping, IT systems)

Payment processors and financial institutions

Marketing service providers (only with your consent)

Legal or regulatory advisors in case of disputes

6. Data Transfers Outside Thailand

If we transfer your personal data outside of Thailand (e.g. for cloud storage or international services), we ensure that:

The recipient has adequate data protection standards

Contracts or safeguards are in place as required under the PDPA

7. Data Retention

Your data will be retained only as long as necessary for its intended purpose or as required by law:

Data Type    Retention Period
Guest registration & booking data    5 years (legal & accounting compliance)
CCTV recordings    30 days (unless needed longer for investigation)
Marketing consent data    Until consent is withdrawn
Payment & invoice data    7 years (tax requirements)

After the retention period, data will be securely deleted or anonymized.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

Secure IT systems and encrypted data storage

Access controls and staff confidentiality agreements

Physical security of premises and guest data

Regular audits and staff training

9. Your Rights under the PDPA

You have the following rights regarding your personal data:

Right to Access – You can request access to your personal data

Right to Rectification – You can ask to correct inaccurate data

Right to Erasure – You may request deletion under certain conditions

Right to Object – You may object to processing based on legitimate interests or direct marketing

Right to Restrict Processing – Temporarily stop processing in certain circumstances

Right to Data Portability – Request a copy in a machine-readable format (if applicable)

Right to Withdraw Consent – At any time for consent-based processing

To exercise your rights, please contact us at [office@ventura-hotels.com
].

10. Cookies & Website Usage

If you use our website, we may collect data via cookies or similar technologies to:

Improve site functionality

Analyze visitor trends

Remember preferences

You may manage cookies through your browser settings. Some features may not work without cookies enabled.

11. Complaints & Contact

If you believe we have violated your rights or mishandled your personal data, you may:

Contact us directly at [office@ventura-hotels.com
]

File a complaint with the Office of the Personal Data Protection Commission (PDPC) in Thailand

12. Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in law or business practices. Updates will be published on our website. Please review this Policy periodically.

13. Governing Law

This Privacy Policy shall be governed by the laws of Thailand. Any disputes arising shall be resolved in Thai courts.

Thank you for choosing Ventura Boutique Residence. We are committed to ensuring your privacy and trust.